Conflict Resolution & Investigations

CONFLICT RESOLUTION & INVESTIGATIONS

Clear and effective solutions that increase trust, positivity, and productivity

Conflict is a natural part of any organization with more than a team of one, but it is how an organization manages conflict that matters most when it comes to longevity, compliance, and employee engagement. Conflict comes in all shapes, sizes, flavors, and severity levels, and it is influenced by several factors such as culture, organization structure, employees, leadership, and industry. Regardless of the type and severity of the conflict, it is best to address the root cause as quickly as possible to prevent it from escalating or spilling into the areas of the organization. Since resolving conflicts can demand a lot of time and tact, organizations with limited HR capabilities or staffing can struggle with addressing conflict quickly, correctly, and in accordance with compliance.

Depending on the type of conflict and the organization structure, working with a third party to evaluate workplace issues, conduct investigations, recommend mediation tactics, and implement conflict resolution strategies is often the most effective and positive approach to addressing conflict within your organization. Our conflict resolution and investigation experts at HRG are skilled and experienced in solving conflict as a third party while fostering a respectful and productive environment.

Why Involve a Third Party?

Partnering with a third party to evaluate conflict, conduct investigations, and implement solutions offers multiple benefits while helping the organization avoid legal and financial risks. Third party consultants, such as our experts at HRG, have extensive experience navigating conflict through an unbiased lens. They know the right questions to ask and how to build rapport with your employees, so they can draw out the information that is necessary for identifying the root of the problem. Their skill set and experience also help them identify and address the conflict more efficiently, saving your organization from having to spend more time than necessary solving workplace problems.

When you bring in a third party to solve a conflict or to conduct an investigation, you signal to the affected employees that you are taking the matter seriously and that you hear their concern; this builds employee trust and boosts morale. Depending on the problem, your organization can open itself to legal, financial, or compliance risks if it is not handled properly. Working with a third party that specializes in conducting fair, confidential, thorough, and well-documented investigations helps your organization avoid such risks. Involving a third party consultant to manage investigations and conflict resolution also leads to better documentation around the employees that were involved and about how to address certain problems in the workplace.

What to Expect When Partnering with HRG

Our conflict resolution specialists are prepared to manage problems in the workplace regardless of the stage, severity, and parties involved. Whether the conflict has been reported or it has yet to be uncovered, our experts will help you identify the source of the problem and deliver a proper solution. When you partner with HRG for investigations or to resolve a conflict, you are matched with an HRG consultant who will work directly with your team at every step of the way.

Your HRG consultant will evaluate the current circumstances, provide you with a plan of action, then will systematically speak with various parties to get a full understanding of the problem at hand. Throughout the entire investigation or conflict resolution process, your HRG consultant will keep a thorough record of the parties that are involved, the conversations that are conducted, and the facts and evidence that are collected. This documentation will help your organization avoid potential legal, compliance, and financial risks; and it will serve as a blueprint for navigating similar conflicts in the future.

Signs Your Organization Needs a Third Party

When addressing conflicts, conducting investigations, and implementing mediation strategies, it is always better to be safe than sorry. It never hurts an organization to outsource their conflict resolution and investigation needs to a trusted professional, especially because it will save them from facing legal and financial consequences if the problems are not handled properly. This however assumes the organization has identified there is a conflict. In many cases, organizations are not aware that there is a conflict brewing in the shadows. Your organization should consider partnering with a third party facilitator if it is dealing with:

High employee turnover

Severe conflicts, legal threats, or complaints

Consistent or frequent conflicts

Internal bias or complaints of bias

Low employee engagement, morale, or productivity

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Start a Conversation with an HRG Consultant

Navigating workplace conflicts and investigations can be challenging, but HRG is here to simplify the process for you. Whether you are certain you need expert assistance to manage a specific conflict or you are unsure where to begin, the first step is always a conversation. Schedule a call with one of our experienced HRG consultants, and let us guide you through the process.

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